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Unified Messaging
What could be easier than a single mailbox for telephone, wireless, pager, fax, and e-mail messages? Comdial's Interchange™ Unified Messaging solution provides complete voice/data integration for easy message retrieval, organization, and storage. Take Control With Interchange™ Interchange, Comdial's unified messaging solution, combines fax, e-mail, and voice mail into one easy-to-use application. The simple, Microsoft® Outlook®-based interface organizes all your messages in an easy-to-manage universal inbox, right on your computer. Benefits of Unified Messaging:
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Small
Office NT
Comdial's Windows NT Based systems are state-of-the-art auto attendant and voice messaging solution platforms. Small Office 2000™, Corporate Office 2000™, Caller will be impressed with the seamless performance of these voice processing solutions. Small Office (for up to 100 mailboxes) combine state-of-the-art voice processing features with the reliability and convenience of Microsoft® Windows™ 2000. |
 Visual Call PDF |
| Visual
Call Management Call center management at a glance... Call center managers can monitor all call center activities using their desktop computer screen. This gives them the vital information to shift calls as needed, based on call volume or other factors that you decide to monitor. With the addition of an optional electronic wallboard display, everyone in your call center can know the status of all calls. Comdial's comprehensive call management reports provide the tools call center managers need to anticipate and react immediately to changes in call flow, identify and measure lost calls, and monitor staff performance. You can easily determine staffing requirements, identify peak call times, review historical data or obtain and immediate snapshot view of real-time call activity. You can also set up reports in a variety of formats utilizing Microsoft Access® and Excel®. Top |
 Customer Service PDF |
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Enhanced
Customer Service...Ride the peaks
and valleys of call volume with efficiency. Customer
Service is a powerful tool to help managers and call taker improve
customer satisfaction. When call volume exceeds the available
human resources, Customer Service answers the call and continues
to remind them of their improving status for the next call taker.
Every business is a center for call activity. And every day
has its peaks and valleys in call volume. Your capacity to manage
every call with optimal efficiency impacts each customer experience
and your bottom line. |
